With the exception of international orders (NO Refunds for orders shipped internationally), we are happy to return/exchange any unused items in their original condition with original packaging within 15 days of receipt of your purchase. If 15 days pass since receipt of your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item(s) must be unused and in the same condition that you received it and must also be in the original packaging.  

Please email info@yandyenergy.com within 15 days of receiving your order. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will issue you a Return Authorization Number (RA#). We will also notify you of the approval or rejection of your refund request. 
If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 days of your request.
 Please contact your credit card issuer to confirm when you refund will be issued back to your credit card.

If you decide to return an item(s), you will be responsible for your own return/exchange shipping charges for returning your item(s). Shipping costs are non-refundable. Please note that the original shipping amount will be subtracted from your refund. We will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.

Please mail your return with the original receipt to the following address:

Yin & Yang Energy Returns
6 Centerpointe Drive, Suite 700
La Palma, CA 90623

We only replace items if they are defective or damaged. If you need to exchange your order for the same item(s), please email info@yandyenergy.com and send your item(s) to:

Yin & Yang Energy Exchanges
6 Centerpointe Drive, Suite 700
La Palma, CA 90623

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 
We do not guarantee that we will receive your returned item.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.